Terms and Conditions

The Soyafilm.se website is operated by K Worldwide Production AB, Swedish company registration number 556897-4330.

These terms apply when you purchase from us as a private individual at a distance. You must be at least 18 years old or have the approval of a parent or legal guardian. Mandatory consumer legislation always takes precedence over these terms. Section 15 also applies to business customers.

We deliver to the countries that can be selected at checkout. If you purchase from another country, mandatory consumer protection rules in your country of residence may also apply.

The price and currency applicable to your purchase are shown at checkout before the order is completed. For deliveries within the EU, the price includes applicable VAT. Shipping and any other costs are shown separately before you approve the purchase.

For deliveries to Norway and other countries outside the EU, the applicable VAT and fee arrangements are shown at checkout. If a delivery is not covered by our VAT or import arrangement, customs duties, import VAT or administrative charges imposed by the destination country may apply. Such costs are charged by the authorities or carrier in the destination country, not by Soyafilm.

The payment options available for your order are shown at checkout. Payment may be handled by, for example, Klarna, a card provider, PayPal or Swish. Any credit and instalment terms are provided by the relevant payment provider before you select a payment method.

Promotional codes and discounts must normally be entered before the purchase is completed and cannot be combined unless expressly stated otherwise. A discounted product has the same statutory right of withdrawal and right to complain as other products, except where a lawful exception from the right of withdrawal applies.

Once you have completed your order, we will send an order confirmation to the email address you provided. Please immediately check that the products, quantities, tint level, vehicle details, delivery address and contact details are correct. Contact us as soon as possible if anything needs to be corrected.

We work quickly, and production of made-to-measure film may begin shortly after the order is placed. We will gladly try to assist with a change or cancellation if you contact us immediately.

A requested change has been made only when we have confirmed it in writing. If a change affects the price or delivery time, we will inform you before making the change.

Orders are normally processed, manufactured and dispatched within 1–4 business days, unless otherwise stated on the product page, at checkout or in the order confirmation. Transit time is additional and varies depending on the destination country and selected shipping method.

We normally ship with DHL or PostNord, but may use another equivalent carrier when necessary. Available delivery options and shipping costs are shown at checkout. Tracking information is sent when the selected shipping method is trackable.

We are responsible for the parcel until you, or a person appointed by you, have received it. If the parcel appears to have been damaged in transit, we recommend that you photograph the packaging and contents and contact us as soon as possible. Failure to report the damage immediately does not limit your statutory right to complain.

If delivery is delayed, please contact us and we will assist you. In the event of delay, you have the rights provided by the Swedish Consumer Sales Act, including, under certain conditions, the right to demand delivery or terminate the purchase.

You are responsible for ensuring that the address and contact details provided are correct. If incorrect or incomplete details result in a return or a specific carrier charge, we may charge the actual, reasonable additional cost. The same applies to additional delivery charges for business parcels when no one is available to receive the delivery.

A parcel that is not collected does not automatically mean that you have exercised your right of withdrawal. If you wish to withdraw from the purchase of a standard product, you must notify us clearly in accordance with Section 6.

The SEK 199 charge is intended to cover part of our return shipping and handling costs. If you want the parcel to be sent again, an additional SEK 100 is charged, making the total charge SEK 299. For deliveries outside Sweden, the actual, reasonable return and redelivery cost is charged; you will be informed of the amount before a new parcel is sent.

For a stocked standard product, the order amount will be refunded less any permitted costs if the purchase is terminated. If you have already notified us that you are exercising your statutory right of withdrawal, the rules in Section 6 apply instead.

For an individually manufactured product without a right of withdrawal, the product price is not refunded solely because the parcel was not collected. We will contact you and normally store the returned product for 60 days from the date of our notification. After that, the product may be recycled or disposed of if, following a reminder, we have not received your instructions.

As a consumer, you normally have a 14-day right of withdrawal when purchasing at a distance. The withdrawal period starts on the day after you, or a person appointed by you, receive the product. If an order is delivered in several parts, the period starts when the final part has been received.

To exercise the right of withdrawal, you must send a clear message within the withdrawal period stating that you wish to withdraw from the purchase. Please include your name, order number and the products concerned.

Exercise your right of withdrawal Notify us by email

You may also use the Swedish Consumer Agency's standard withdrawal form, but this is not required.

How to return a product

1. Notify us within 14 days of receiving the product that you wish to exercise your right of withdrawal.
2. Return the product without undue delay and no later than 14 days after your notification.
3. Pack the product carefully. Please use the original packaging if you still have it and retain the shipping receipt.
4. Do not send the return cash on delivery. Please contact us first so that you receive the correct return instructions.

You pay the direct return shipping cost when exercising the right of withdrawal, unless we have promised otherwise. For an approved complaint or incorrect delivery, we cover the necessary return shipping cost.

Condition of the product and refund

You may examine the product in the same way as you would in a physical shop. If the product has been handled more than necessary to establish its nature and function, we may deduct the actual reduction in value.

We refund the product price and the cost of our least expensive standard delivery option. Any additional cost for a more expensive delivery method is not refunded. The refund is made using the same payment method without undue delay and no later than 14 days after your withdrawal notification. We may wait until the product has been returned or you have provided proof that it has been sent.

Please note: The rules in this section do not apply to a product covered by the exception for individual manufacturing in Section 7.

The right of withdrawal does not apply to a non-prefabricated product manufactured according to your individual instructions or otherwise given a clear personal character. The exception follows from Chapter 2, Section 11, point 3 of the Swedish Distance Contracts Act.

At Soyafilm, the exception covers products that are produced or cut only after the order on the basis of the individual information governing your particular product, for example:

• pre-cut automotive window film for the specified vehicle, model variant and selected window configuration, when the film is manufactured on the basis of those details,
• pre-cut headlight film, paint protection film or other protective film produced according to specified vehicle, component or measurement details,
• film, vinyl, sheets, sample material or roll material cut to an individually specified measurement, and
• other products manufactured or substantially adapted according to individual instructions provided by you.

You should therefore always check the vehicle, model year, body style, number of windows, film type, tint level, measurements and other selections before placing your order. If you are uncertain about the colour, tint level, optical clarity or surface texture, we recommend ordering a standard sample before an individually adapted product is manufactured.

The exception from the right of withdrawal never limits the right to complain about a defective product. If the product differs from what was agreed or marketed, please contact us in accordance with Section 8.

As a private customer, you have a three-year statutory right to complain under the Swedish Consumer Sales Act. You must complain within a reasonable time after discovering, or after you should have discovered, the defect; a complaint made within two months is always considered to have been made in time.

Contact service@soyafilm.se and state your order number, the product concerned and a clear description of the problem. To enable us to assess and resolve the matter efficiently, we may ask for photographs, measurements or other documentation when reasonable and possible.

If there is an original defect, we will assist you at no cost in accordance with the Swedish Consumer Sales Act. Depending on the circumstances, the remedy may be repair, a replacement product, a price reduction or termination of the purchase. We are normally entitled to first attempt to remedy the defect or supply a defect-free replacement, provided this can be done within a reasonable time and without significant inconvenience to you.

Do not return a product subject to a complaint until you have received return instructions from us. For an approved complaint or incorrect delivery, we cover the necessary return shipping cost.

Problems caused by failure to follow the installation instructions, an unsuitable surface, abnormal use, an accident or external damage are normally not original defects in the product. Each case is assessed on the basis of the product's characteristics, the information provided at the time of purchase and the circumstances of the individual case.

Pre-cut film is digitally cut according to the glass or component shape in the relevant template. Because vehicles may differ between model variants and because glass may have been replaced, a minor adjustment or trimming may sometimes be necessary. Windscreen strips and windows with mirrors, sensors, antennas, alarms or other equipment may require specific adaptation.

Before installation, follow the product instructions and check the fit against the outside of the glass or component. Do not begin installation if the label, model or shape appears incorrect. Contact us first and we will help you verify the order.

For Soyafilm removable window film, TintGel™ must be used along the outer edges of fixed windows in accordance with the installation instructions for the voluntary warranty against edge lift and detachment to apply. TintGel™ and any other included items are stated on the product page and in the order confirmation. This condition does not limit the right to complain about an original product defect.

The result of self-installation is affected by factors including cleaning, temperature, surface, tools and handling. Always read the complete installation instructions before you begin.

For selected products, we offer a voluntary product warranty or replacement programme in addition to your statutory rights. The scope and duration of the warranty, registration requirements and any installation conditions are set out in the product information and our warranty and replacement terms.

A warranty supplements but never replaces your statutory right to complain. You have the right to complain about original defects for three years even if a voluntary warranty is shorter or has expired.

We process the personal data necessary to administer orders, payments, deliveries, customer service, warranties and legal obligations. K Worldwide Production AB is the controller for the processing carried out by the company.

Payment details are handled through the secure solution of the relevant payment provider. We do not store complete card details.

Further information about legal basis, storage periods, recipients and your rights is available in our privacy and data protection policy.

You are responsible for ensuring that the product is used and installed legally and appropriately in the country where it will be used. Rules regarding tinting, light transmission and vehicle equipment may vary between countries and vehicle types. If you are uncertain, you should consult the relevant authority or vehicle inspection body before installation.

Use the film only on the recommended glass, surface or component and follow the safety and installation instructions. A voluntary warranty does not normally apply when the product is used on a surface other than the one for which it is intended. This does not limit our obligations if we have provided incorrect information or if the product had an original defect.

We reserve the right to correct obvious typographical, image, pricing and system errors and incorrect stock information. If an error should reasonably have been understood by the customer, we may contact you to correct it or, where legally possible, cancel the order and refund any payment received.

If an ordered product cannot be delivered, we will contact you. A substitute product will be sent only after we have agreed the substitution with you.

Events beyond our reasonable control – such as official decisions, industrial disputes, extensive transport disruption, fire, natural events or major operational outages – may delay delivery. We will inform you as soon as reasonably practicable. This does not limit your mandatory rights in the event of delay.

If something has not met your expectations, we would first like the opportunity to help you. Contact us at service@soyafilm.se and include your order number and a description of the matter.

If we are unable to agree, you as a consumer may refer the matter to the Swedish National Board for Consumer Disputes (ARN), Box 174, SE-101 23 Stockholm, Sweden. The dispute may also be heard by a court with jurisdiction.

Swedish law applies to the agreement. If you live in another country, this choice of law does not affect any mandatory consumer protection to which you are entitled under the law of your country of residence.

Where the purchaser is a business, the Swedish Consumer Sales Act and the statutory right of withdrawal for consumers do not apply. The agreement, these terms and the Swedish Sale of Goods Act then govern the purchase.

Business purchases cannot be returned or exchanged without a separate written agreement. The business customer must inspect the delivery without delay and report visible defects or discrepancies as soon as possible. Additional carrier costs caused by delivery obstacles, incorrect address details or the absence of a recipient are charged to the business customer.

Contact us if you would like a quotation, reseller terms or a separate business agreement.